As a CRM Technical Lead, you will be considered a learned profession that applies your domain expertise in support of operational objectives, and primarily focuses on demonstrating your experience to craft and implement CRM solutions for your client. Additionally, you will be a key contributor across all phases of Avanade projects. Day-to-day you will: • Contribute across all phases of projects (e.g. Plan, Analyze, Design, Build and Test) • Demonstrate technical expertise to design and implement CRM solutions • Collaborate closely between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues • Research customer issues that may be non-standard in order to offer solutions • Craft conceptual architecture and technical solutions • Ensure project quality meets standards through critical metric identification and testing plan • Partner with multi-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery • Assist in sales activities and planning as required • Support continuous improvement efforts to proactively identify potential challenges to customer success and business efficiency