Familiar with L1/L2 Application support in Capital Markets. Monitor End of day batch, and Troubleshoot the Issues. Monitor Murex services and Checking log and Trace files as part of Troubleshooting Monitor Weekend Maintenance batches and Month end runs, and Troubleshoot the Issues
Incidents and Requests management (business users and other IT teams)
Communicate effectively. Analyse and manage incidents. Documentation of SOP for Recurring service requests.
Execute the test cases on Preproduction Environment, And validate the UAT tests results Provided by Build Team. Execute the Release Roadmap on the weekends in production.
Problem management and continuous improvement
ITRS Geneos monitoring. Identify recurrent incidents and drive to resolution. Perform Root Cause Analysis for the issues promptly, and liaise with build team to assess the priority of problems and follow-up the resolution.
The Support analyst should have analytical and problem solving skills, a pro-active mind-set in security, Proven ability to work individually under pressure. Team player with good Interpersonal skills. Excellent written and verbal communication skills.
Qualifications and Profile
Candidates should have at least 2-year experience supporting capital markets applications.
End of day batch: ability to trouble shoot, experience analysing and updating the batch scheduler (e.g. Control M). Monitoring tools (e.g. ITRS Geneos) Automation: SQL, UNIX, DevOps, … Functional understanding of front to back trade flows.
Very good communication skills and keen to work with business users.
Exposure to Capital Market FO/BO system (E.g. Summit, Kondor+, Murex…) Understanding of trade life cycle. Understanding of banking and finance.
Education & Work Experience:
Master’s degree in relevant specialties (IT, finance). Junior level experience (min. 2 years).
Work in shift for ASIA or EMEA region : (9am – 6:30pm SGT) (3pm – midnight SGT).
On-call rotation with team mates to cover night and week-end support."